Terms & Conditions
Terms of Use:
Welcome to kalastory.com. By using our website or services, you agree to the following terms and conditions. Please read them carefully. When you use any current or future service from kalastory.com or its affiliates, or purchase from any associated business, you also agree to the specific terms applicable to those services or businesses.
Privacy:
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Electronic Communications:
When you visit kalastory.com or send us emails, you are communicating with us electronically. By doing so, you consent to receive electronic communications from us via email or notices on the website. You agree that any legal requirements for written communications are satisfied by these electronic methods.
Copyright:
All content on this website, including text, graphics, logos, images, audio clips, and software, is the exclusive property of kalastory.com or its content providers. Unauthorized use of any content is strictly prohibited.
Trademarks:
Kalastory has applied for trademark registration under the Trade and Merchandise Marks Act. Any unauthorized use of our trademarks may result in legal action.
Site Access:
Kalastory.com grants you limited permission to access and make personal use of this site. You may not download, modify, or reproduce any part of the site without express written consent from kalastory.com. This includes the use of data mining, robots, or similar tools for commercial purposes. Unauthorized use terminates the limited permission granted to you.
Your Account:
If you create an account on kalastory.com, you are responsible for maintaining its confidentiality and for all activities conducted under your account. We reserve the right to refuse service, terminate accounts, and remove or edit content at our sole discretion.
Reviews, Comments, Communications, and Other Content:
Users may post reviews, comments, and other content, provided that it is not illegal, offensive, or harmful to third parties. Content that violates these rules may be removed at kalastory.com's discretion. By posting content, you grant kalastory.com the right to use, modify, and distribute the content without restriction.
Risk of Loss:
Once an item is handed over to the shipping carrier, the risk of loss is transferred to the customer.
Product Descriptions:
We strive to provide accurate product descriptions, but we do not guarantee that they are always accurate or error-free. If a product does not match its description, you may return it unused for a refund.
Pricing:
Prices on kalastory.com include international shipping unless otherwise stated. In the event of a pricing error, we reserve the right to cancel or adjust orders accordingly. Refunds for unavailable items will be processed electronically.
Shipping:
Orders are shipped from our New Delhi warehouse within 2 business days and usually arrive within 4-6 working days. We do not offer backorders. In case of stock unavailability, you will be informed within 2 working days, and a refund will be processed.
Exchanges, Returns, and Refunds:
If you are unsatisfied with your purchase, you can return or exchange the item within 15 days of receiving your order. Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility. Full details and forms for returns are available on our website.
Product Properties and Care:
All products at kalastory.com are handcrafted. Slight variations in color or texture are natural and part of the handcrafting process. We use both vegetable and commercial dyes, and our garments require specific care to maintain their quality. Please review our wash care guidelines for more information.
Disclaimer of Warranties and Limitation of Liability:
Kalastory.com provides this site on an "as is" and "as available" basis. We make no guarantees about the accuracy or completeness of the information and content on the site. You agree to use the site at your own risk. Kalastory.com is not responsible for any damages arising from the use of this site.
Indemnification:
You agree to indemnify and hold kalastory.com and its affiliates harmless from any claims, damages, or costs arising from your use of the site or violation of these terms.
Applicable Law:
By using this site, you agree that the laws of India, under the jurisdiction of the Delhi High Court, will govern any disputes.
Disputes:
Any disputes related to your visit to kalastory.com or any product purchased will be resolved through arbitration in New Delhi, India, in accordance with the Indian Arbitration Act.
Modifications and Severability:
We reserve the right to change our policies and terms of use at any time. If any term is deemed invalid, the remaining terms will remain in effect.
Grievances:
For any unresolved issues, please contact our Grievance Officer:
- Email: info@kalastory.com
- Phone: +91 011 41253713 (Monday to Friday, 9 AM - 6 PM) Grievances will be addressed within three business days. You will receive a ticket number to track your complaint status, which will be resolved within one month from the date of receipt.
Contact Information:
Kalastory Head Office:
8A & 8E, 8th Floor, Vandhna Building, Tolstoy Marg, Connaught Place, New Delhi - 110 001, India
Tel: +91 011 41253713
Email: info@kalastory.com
This version simplifies the legal language for better clarity while maintaining key details. Let me know if you need any further edits!