Privacy Policy
Privacy Policy:
At kalastory.com, your privacy and security are our top priorities as you browse and shop on our platform. We are committed to ensuring that any personal information you share is protected and not misused. Should this Privacy Policy leave any questions unanswered, please reach out to us, as we value your feedback and strive to continuously improve our services to better serve your needs. This policy outlines how we manage personal information and safeguard your privacy. Please note that it may be updated periodically.
Collection of Personal Information:
You can explore most parts of the kalastory website without providing any personal information. However, depending on the activity you engage in, certain data may be mandatory or voluntary. If you choose not to provide the required information, you may be unable to participate in certain activities.
When registering as a kalastory customer or placing orders, we collect information such as your name, contact details (phone number, address, email), and account details, including passwords, purchase history, and your interactions with us.
By providing your personal information on our platform or affiliated platforms, you consent to us and our partners (including lending, technology, and marketing partners) contacting you via SMS, instant messaging, phone calls, and email as described in this Privacy Policy.
We also use cookies and similar technologies, both our own and third-party, to enhance your browsing experience, personalize content, and tailor advertisements. Your continued use of our website signifies your consent to this.
Updating Your Personal Information:
You have the right to access, update, or delete your personal information at any time. You can make changes directly through the "My Account" section. For security reasons, certain changes may require contacting our support team. We aim to respond promptly to any such requests.
How Your Personal Information Is Used:
Kalastory collects your personal data to provide and improve our services and fulfill our legal obligations. We do not sell or rent your information. However, we may share it with third parties as described in this policy. Kalastory may use your data to:
- Process financial transactions and fulfill your orders.
- Respond to customer service inquiries.
- Manage your account and provide requested services.
- Keep you informed about special offers and third-party services.
- Administer promotions and notify you of important events.
- Investigate and prevent illegal activities or breaches of our Terms of Service.
- Enhance our products, services, and customer experience.
- Customize and personalize your experience on our platform.
In compliance with legal requirements, we may disclose personal data in response to lawful requests from public authorities, such as court orders, or when we believe it is necessary to protect our rights, investigate fraud, or ensure public safety.
Information Sharing with Service Providers:
We partner with third-party payment processors and service providers to fulfill our services. These companies only receive the necessary personal data required for them to perform their functions. They are obligated to protect your information in line with this policy and are not allowed to use it for other purposes.
Data Retention:
We will retain your personal information for as long as your account is active or as needed to provide services. Should you wish to delete your account or stop us from using your information, please contact us at info@kalastory.com. We will retain certain data as required by law or to resolve disputes.
Unsubscribe/Opt-Out:
You can opt out of receiving promotional communications at any time by visiting the "My Account" section of our website. However, we will still send service-related notifications such as order updates or changes to our terms.
Protection of Your Personal Information:
Your personal data is stored on secure servers accessible only to authorized Kalastory personnel. We use encryption protocols, such as Transport Layer Security (TLS), to protect sensitive information like credit/debit card details during transmission. While we take extensive measures to secure your information, no method of internet transmission or electronic storage is completely fool proof.
Information Regarding Third-Party Devices and Websites:
This Privacy Policy applies solely to information collected by Kalastory. When you interact with third-party websites, devices, or software, their privacy policies will apply. We strongly encourage you to review those policies before engaging.
Notice of Financial Incentive:
Kalastory offers discounts, coupons, and other incentives through programs like our Rewards Program and mailing list. By opting into these programs, you provide personal information, which helps us tailor these benefits. Participation is voluntary, and you can opt out at any time.
Updates to Our Privacy Policy:
This policy may be updated periodically. When significant changes are made, we will post a notification on our website and mobile app. The latest update will always be indicated at the top of the policy.
How to Contact Us:
If you have any questions or concerns regarding this Privacy Policy, please email us at info@kalastory.com with "PRIVACY POLICY" in the subject line, or write to us at:
Kalastory Head Office:
8A & 8E, 8th Floor, Vandhna Building,
Tolstoy Marg, Connaught Place,
New Delhi - 110 001.